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Shipping Airplants

Our shipments are handled by MyParcel and PostNL, and are provided with track & trace. For shipments outside the Netherlands there is a priority service where a signature is required upon receipt.

Our shipping rates are:
The Netherlands free shipping from €30, otherwise €3,95.
Belgium, Germany and UK free free shipping from €75, otherwise €4,95.
Other EU countries €12,95


All packages come in a small or large box. Unfortunately it is not possible to send the plants in a letterbox package, this increases the risk of damage.

We do our best to protect the airplants as much as possible, so that the plants will not be damaged along the way. 

Note: Tillandsia is a natural product and each plant is unique. Therefore, the plants may differ from the product pictures on our website.

Are the airplants or other products damaged? E-mail us your photos immediately and we will get back to you as soon as possible.

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DO YOU HAVE A QUESTION?

Perhaps your question is among our frequently asked questions. Is your question not there? Then you can always email us. We will be happy to help you.

CUSTOMER SERVICE

Mo-Fry: 9:00 - 17:00 

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SHIPPING

 For orders from €35 in the Netherlands we offer free shipping. Outside the Netherlands we offer free shipping from € 75.

PAYMENT METHODS
AT PLANTASY YOU HAVE THE CHOICE BETWEEN DIFFERENT PAYMENT METHODS.

IDEAL, Paypal, ShopPay, Google Pay en Creditcard:  MasterCard, Maestro, American Express and Visa.

RETURN & WARRANTY

You can return your order within 14 days of receipt for a full refund. 

30-day guarantee on all plants. 

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Verzending

  • Levertijd is ongeveer 2 à 3 werkdagen.
  • Bestellingen worden op dinsdag en vrijdag verzonden. Als je, je bestelling voor 10:00 op één van deze dagen besteld gaan ze dezelfde dag nog met de post mee.
  • Track & trace code ontvang je per mail, hiermee kun je het pakket bij PostNL volgen. 
  • Na 7 dagen nog niks ontvangen en wel een track & trace code gehad? Neem dan contact op via de mail, vermeld hierbij het ordernummer en de track & trace code.

 

Retour en garantie

  • Niet tevreden? Je kunt je bestelling binnen 14 dagen na ontvangst retourneren.
  • Wij bieden 30 dagen plantgarantie. Meer weten over de garantie? Lees hier.

    Send us a message

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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