Frequently Asked Questions
Below are the answers to questions frequently asked by our customers. There is a good chance that your question is among them. If your question is still not listed, you can always email or chat with us. We will be happy to help you!
How do I place an order?
Where do you deliver and what are the shipping costs?
Our orders are delivered by PostNL and have a track and trace code. You can enter this code on the PostNL website under 'track your package'. This code will tell you exactly when your plants have been shipped and what the expected delivery date is. We offer free shipping from €75, with the exception of the Netherlands (from €35).
We do our best to protect the air plants as much as possible, so they will not be damaged in transit. I the plants or other products are damaged in transit? Please e-mail us pictures immediately and we will get back to you as soon as possible.
Our delivery costs differ per country of destination. Check the table below to find out what the delivery costs are for your order.
Country |
Estimated shipping costs (€) |
Estimated delivery time (days) |
Germany |
7,95 |
3-4 |
France |
11.95 |
3-4 |
United Kingdom |
15,95 |
3-5 |
Netherlands |
4.95 (Letterbox 3.95) |
1-3 |
Belgium |
6,95 |
1-3 |
Austria |
11.95 |
4-5 |
Denmark |
13,95 |
2-3 |
Ireland |
17.95 |
5-6 |
Italy |
13,95 |
3-5 |
Portugal |
15.95 |
3-5 |
Spain |
14,95 |
3-5 |
For shipments outside the Netherlands, there is a priority service that requires a signature upon acceptance.
Please note! For shipments to the United Kingdom and Ireland customs fees may apply.
Is your country of destination not mentioned? Please contact us for the possibilities.
I think the environment is important, how sustainable is the Plantasy packaging?
We think it is important to take good care of Mother Nature. After all, she takes care of all the beauty that grows and blooms around us and we want to keep it that way! Good, strong packaging is important for the air plants, so that they are not damaged in transit. Therefore, we only use paper packaging and try to reduce the use of plastic as much as possible.