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Company information

You can find information about our company here. NOTE: This is not the return address.

Would you like to return your order? Then take a look at our returns page.

Address details
Nieuwe Tuinen 21,
2678AH De Lier
KVK: 68465386
VAT: NL003523171B58

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DO YOU HAVE A QUESTION?

Perhaps your question is among our frequently asked questions. Is your question not there? Then you can always email us. We will be happy to help you.

CUSTOMER SERVICE

Mo-Fri: 9:00 - 17:00 

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SHIPPING

 For orders from €35 in the Netherlands we offer free shipping. Outside the Netherlands we offer free shipping from €75.

PAYMENT METHODS
AT PLANTASY YOU HAVE THE CHOICE BETWEEN DIFFERENT PAYMENT METHODS.

IDEAL, Paypal, ShopPay, Google Pay en Creditcard:  MasterCard, Maestro, American Express and Visa.

RETURN & WARRANTY

You can return your order within 14 days of receipt for a full refund. 

30-day guarantee on all plants. 

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Shipping

  • Free shipping above €75 in Europe and €35 in the Netherlands.
  • Read here for all the delivery information per country. (costs & time)
  • Orders are dispatched on Tuesdays and Fridays. If you place your order before 10:00 a.m. on one of these days, it will be shipped the same day.
    • You will receive a Track & Trace PostNL code by e-mail, with this code you can follow your order.

Return and guarantee

  • Not satisfied with your order? You can return your order within 14 days of receipt.
  • We offer a 30-day health guarantee.

    Send us a message

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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